FAQ

i-N.E.T. Frequently Asked Questions

Q: What is thei-N.E.T.?

A: The i-N.E.T stands for "internet -Networked Electronic Teller" which is Texas Federal Credit Union’s online banking program. Giving you access to your account information 24 hours a day, 7 days a week!

Q: How do I access thei-N.E.T. ?

A: You must first have an existing savings account with TFCU and access to the N.E.T, Texas Federal's "Networked Electronic Telephone-Teller". You may register for The N.E.T. and i-N.E.T. by completing a registration form and returning it to any TFCU branch office. Once your application is received we will process your request.

Q: Can I create my own password that is easy for me to remember?

A: You will be given a temporary password for access to both the N.E.T. and i-N.E.T., but will be asked to create your own passwords once you login. After doing so, you may change your password at any time by selecting USER OPTIONS.

Q: What happens if I forget or lose my password?

A: You may reset your own password by using the Reset Password link under the i-N.E.T. login at www.texfed.org and answering the challenge question which you established when first logging into the i-N.E.T. or contact us at 214-748-9556 or 800-242-9132 and a TFCU Member Services Representative can assist you.

Q: What can I do with the i-N.E.T. ?

A: You can view account balances and transaction history, view check images, transfer money, set up low balance notifications, pay bills from your checking account online through E-Pay, set up accounts for Text Banking, view E- Statements, use FinanceWorks, download transactions to a personal financial manager, and much more!

Q: Is any of my personal information stored in the i-N.E.T. ?

A: Yes, the i-N.E.T stores your User ID, password and user preferences. If you keep a stock portfolio, that information is also stored.

Q: How current is my account information?

A: Your account information is updated every business day with new transactions that were posted to your account the previous business day. The i-N.E.T. provides account balances and available balances based on pre- authorized transactions that may not have posted yet to your account (such as transactions from gas stations, grocery stores, etc).

Q: What accounts will I be able to access through the i-N.E.T. ?

A: From the i-N.E.T., you can access your checking, savings, investment and loan accounts. Our online services are intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?

A: The system will automatically show the current month's transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month.

Q. Can I access the i-N.E.T. from my mobile phone ?

A: You may access i-N.E.T. on your smart phone by downloading the Texas Federal Credit Union Mobile APP.

E-Pay Frequently Asked Questions

Q. When can I start using E-Pay?
A. After enrolling for E-Pay you will first receive an “Approval” e-mail. Once your account has been enabled, you will receive a “Welcome” e-mail indicating that you may begin using E-Pay.

Q. When is E-Pay available?
A. You may schedule payments 24 hours a day, seven days a week.

Q. How are E-Pay transactions reflected on my checking account?
A. All E-Pay transactions are reflected as an ACH debit on the account statement.

Q. Can I use E-Pay from outside the U.S.?
A. You may pay bills from outside the U.S. if you are using a compatible browser. Payments may only be debited from U.S. bank accounts and may only be made to payees inside the U.S.

Q. What do payees actually receive?
A. Electronic payees receive payment information in an electronic format that credits their account. Non-electronic merchants or individual payees receive a laser-printed paper check sent through the U.S. Postal Service.

Q. Who can be paid using the E-Pay Service?
A. Anyone in the fifty United States and territories who can accept a check, with the exception of tax payments (such as federal, state and local), court-directed payments (such as alimony and child support) and any other government related payments.